CRM
Definition
Customer Relationship Management. Those aspects of a business strategy which relate to techniques and methods for attracting and retaining customers.
Use CRM in a sentence
“ Our CRM services were really great in our company and they put the customer first whenever they did business, which was cool to see. ”
“ Our corporation has decent CRM stats thus far, but we can definitely improve our customer recommendations scores if we follow these guidelines. ”
“ When Sprint failed to meet customer expectations of reliability and coverage, the CEO put a whole team on CRM to make sure that the concerns of dissatisfied customers were addressed and that they would remain loyal to the company. ”
