Brands Brokers and Retirement Plans

Bring Your Credit Problems to Your Creditor's Attention

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Don't be afraid to complain. Your bank's managers probably would prefer you bring a problem to their attention and be given the chance to fix it rather than see you take your business elsewhere or tell all your friends about your bad experience. If you don't get satisfaction from a customer service representative or another employee, consider talking to a supervisor.
If you're still having problems, consider contacting the institution's federal regulator. The FDIC and other banking regulators cannot intervene in many disputes but can help you understand your consumer rights. The appropriate agency also can seek corrective action if the institution is in violation of a law or regulation. To find out which government agency regulates a particular lender, you can contact the FDIC.